Politique de remboursement

Refund & Return Policy

At HKY Beauty, we want you to shop with clear expectations. Please review the following return and refund terms before placing your order.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the item must be:
- Unused and unopened
- In the same condition in which it was received
- In its original packaging
- Accompanied by proof of purchase or order information

To request a return, contact us at support@hkybeauty.com.

If your return is approved, we will provide return instructions and the designated return address. Please do not send products back without prior authorization. Unauthorized returns may not be accepted.

Beauty & Personal Care Products

For hygiene and safety reasons, opened or used beauty and personal care products are not eligible for return due to change of mind, personal preference, or dissatisfaction with texture, scent, color, or individual results.

This restriction does not affect claims involving products that arrive damaged, defective, incorrect, or otherwise qualify for protection under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or an item is missing, contact support@hkybeauty.com as soon as possible.

Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the product, packaging, and issue

After reviewing the claim, we may provide a replacement, refund, or other appropriate resolution. When the return is required because of an error by HKY Beauty or an approved damaged/defective claim, HKY Beauty will cover the return shipping cost.

Return Shipping

For approved returns not caused by an HKY Beauty error, defect, or damage, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable unless required by applicable law. We recommend using a trackable shipping method.

Non-Returnable Items

The following items cannot be returned unless defective, damaged, incorrect, or otherwise required by applicable law:
- Opened or used beauty and personal care products
- Gift cards
- Products marked as Final Sale at the time of purchase
- Items returned without prior authorization

Refunds

Once we receive and inspect an approved return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional processing time.

If you believe an approved refund has not been received, contact us at support@hkybeauty.com.

Exchanges and Replacements

We handle standard exchanges on a case-by-case basis. For damaged, defective, or incorrect products, contact support@hkybeauty.com. For other eligible returns, the fastest option may be to return the original item and place a new order after approval.

Order Changes and Cancellations

Contact support@hkybeauty.com as soon as possible. We cannot guarantee changes or cancellations once fulfillment has started or the order has shipped.

European Union / EEA Customers

Where applicable, EU/EEA consumers may have a statutory right to withdraw from an eligible distance purchase within 14 days without providing a reason. These rights are subject to legal exceptions, including sealed goods not suitable for return for hygiene reasons once unsealed. Nothing in this policy limits any mandatory consumer rights provided by applicable law.

HKY Beauty
Email: support@hkybeauty.com

Please include your order number whenever contacting us regarding an existing order.